Rental Policies

We require a 50% deposit by credit card at the time of booking. The deposit is due within 24 hours of receiving the rental quote. If the deposit is not received, the items will automatically be released back into the available inventory.

The remaining 50% is due by the time of delivery. Cash is accepted, but it must be the exact amount. Our drivers do not carry cash. Payments by credit card can be made electronically. An invoice will be supplied by email with a payment link. We also offer tap-to-pay at delivery. Payments must be made before items will be unloaded.

Need to cancel or reschedule your booking? No problem! Please call us as soon as you know that you need to change your event. If you cancel or reschedule more than 2 weeks (14 days) before your scheduled booking, we will refund you fully for all amounts paid. If you cancel or reschedule less than 14 days in advance, you will receive a credit for the paid amount to be used on a future booking (good for one year).

Cancellations and changes made less than 48 hours before the booking will not be refunded, and a rain check will not be issued.

Yes. There will be a contract provided at the time of the initial quote and should be returned with the deposit. It will spell out the customer responsibilities and expectations for the rental as well as liability of Mad Hatter. Many of the items in this Rental Policies page are covered in the contract.

It depends. Damage outside of normal wear and tear is the responsibility of the customer. Although we inspect our items regularly and fully, it is highly recommended that you inspect the items after setup and before your event and immediately report any damage to us so we can document it.

Damage that occurs due to negligence or vandalism (i.e. dancing on tables, hanging from tents, or leaving a bounce house blower running in bad weather) is the sole responsibility of the customer, and can be pretty pricey.

It is understandable that severe, unexpected weather events can happen. However, if a severe weather event is predicted, we will contact the customer to determine steps to protect not only our property, but the safety of the customer. If the customer fails to work with us to secure the rental items and damage occurs, the customer will be responsible for repair or replacement of the item(s).